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Cash Advance App Deposit Pending: Troubleshooting Workflow
Sep 27, 2025
Troubleshooting
“Pending” payout states stem from timing, risk review or data freshness gaps. A structured workflow reduces repeated refresh loops and unnecessary support tickets.
Root Cause Matrix
| Symptom | Likely Cause | Action |
|---|---|---|
| Stuck > 2h (instant) | Aggregator latency | Refresh connection, wait batch cycle |
| Flag after limit increase | Risk/manual review | Provide requested docs |
| Weekend ACH gap | Bank window closed | Posts next business day |
| Incorrect account digits | Routing mismatch | Update details, re-initiate |
Stepwise Resolution Flow
- Confirm notification log (ensure no KYC / doc request).
- Check bank posting history for typical settlement times.
- Refresh bank connection once (avoid rapid retries).
- Escalate after provider SLA threshold (document timestamps).
Prevention Practices
- Maintain accurate bank details; avoid mid-payout account switching.
- Leave small balance buffer to avoid negative posting risk.
- Avoid stacking instant withdrawals in rapid succession.
Internal Links
Troubleshooting reference; provider policies vary.